TravelHaven Terms of Service

1. Acceptance of Terms

By accessing or using the TravelHaven website (the "Site"), you agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with these Terms, you must discontinue using the Site immediately.

2. Eligibility

You must be at least 18 years old and capable of entering into legally binding contracts to use TravelHaven. By accessing or using the Site, you represent and warrant that you meet these eligibility requirements.

3. Modification of Terms

We may revise these Terms at any time by updating this page. The changes will take effect immediately upon posting. It is your responsibility to review these Terms periodically for any updates.

4. Platform Overview

4.1 Role of TravelHaven

TravelHaven provides a platform for users to list and book short-term accommodations. We are not a party to any contracts between hosts and guests. TravelHaven does not own, manage, or operate the properties listed on the platform.

4.2 Host Responsibilities

  • Listing Accuracy: Hosts are responsible for providing accurate information about their property (location, amenities, availability, etc.).
  • Compliance: Hosts are responsible for ensuring their property complies with local laws and regulations, including zoning, taxes, and permits.
  • Insurance: Hosts should maintain appropriate insurance coverage for their property, as TravelHaven does not provide insurance for listed properties.

4.3 Guest Responsibilities

  • Booking Accuracy: Guests must provide accurate information when booking accommodations and comply with the host’s house rules.
  • Payment: Guests are required to make full payments according to the terms of the booking.
  • Damages: Guests are responsible for any damages caused to the property during their stay and may be held financially liable.

5. Booking and Payments

5.1 Booking Process

When a guest makes a booking request, the host has the option to accept or reject the request. The booking is confirmed when the host accepts the request.

5.2 Payments

Guests must pay the full amount as specified at the time of booking. TravelHaven may use third-party payment processors to handle payments. You agree to abide by the terms and conditions of these processors.

5.3 Service Fees

TravelHaven may charge service fees to both hosts and guests for the use of our platform. These fees will be disclosed at the time of booking or listing.

6. Cancellation Policy

6.1 Guest Cancellations

Guests may cancel their booking in accordance with the host’s cancellation policy. Refunds (if any) will be determined based on the terms of that policy.

6.2 Host Cancellations

Hosts are discouraged from canceling confirmed bookings. If a host cancels a booking, TravelHaven may impose penalties or remove the listing from the platform.

7. Prohibited Activities

You agree not to engage in any of the following activities:

  • Posting false, misleading, or inaccurate information.
  • Engaging in fraudulent or illegal activities.
  • Violating any local, state, national, or international law.
  • Using the platform to harm or harass other users.

8. Privacy and Data Use

We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

TravelHaven is not responsible for any damages, injuries, or losses arising from your use of the platform or your interactions with other users. We make no warranties or representations regarding the accuracy of listings, the conduct of users, or the quality of accommodations.

10. Dispute Resolution

If a dispute arises between you and another user (either host or guest), you agree to resolve the matter directly with the other party. TravelHaven is not responsible for mediating disputes, though we may offer support or guidance where appropriate.

11. Termination

TravelHaven reserves the right to terminate or suspend your account at any time, without notice, for violating these Terms or engaging in fraudulent or harmful activities.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any legal proceedings arising out of or relating to these Terms shall be filed in the courts of India.

13. Contact Us

If you have any questions about these Terms, please contact us at: contact@travelhaven.com